Privacy Policy

Lothian Supply Company is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

The information we collect and how we use it –
When you place an order, request a catalogue, or provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address and telephone number. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring website usage to help us develop the website and our service. These statistics will not include information that can be used to identify any individual. We may also wish to provide you with information about specific features of our web site or email. If you would rather not receive this information, please 
contact us requesting opt out.

Lothian Supply Company makes a commitment to protecting your privacy and security of our customers and will only use information collected about you in accordance with the General Data Protection Regulations (GDPR). We fully appreciate and respect the importance of data protection and security on the Internet.

This policy outlines how your personal information is used when using our website (http://www.lothiansupplycompany.co.uk/) and describes your rights and the way any information that can be associated with you (including, for example, your name, address, telephone number, e-mail address and information about your on-line activities) (“Personal Information”), will be collected and used and forms part of our terms and conditions.

Our use of Cookies and other information gathering technologies –
Cookies are small encrypted text files that are sent to your browser from the websites you visit and are stored on your device.

We use cookies to better understand how users are navigating to and through our site and to provide you with useful additional functionality. You can choose to accept or decline cookies. If you do not wish us to store cookies on your device, then please visit this link: http://www.aboutcookies.org/default.aspx?page=2 which will give you detailed instructions on how to disable and delete cookies in your browser settings 

How we protect your information –
The Internet is not a secure medium. However, we have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internets ‘Trusted Certification Authorities’. When you access the secure payment pages (PayPal) of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request information or leave feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are in a secure location which can only be accessed by authorised personnel.

Updating your details –
If any of the information that you have provided to Love Tiki changes (for example if you change your e-mail address, name or payment details or if you wish to cancel your registration) please let us know. Please fill out our 
contact us update your online account settings or by sending a letter to Customer Services, Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR- 01506 871720.

Your consent –
By submitting your information, you give your consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it always. Continued use of this website will signify that you agree to any such changes.

How to contact Lothian Supply Company –
We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, please complete a 
contact us with your suggestions.

Information We Collect –
When you visit, order products or create an account you will be asked to prove specific information about yourself. We may also collect information regarding your usage of the website www.lothiansupplycompany.co.uk/ or collect information from emails, messages or posts you send to us. We will only ever collect information that is vital to the purpose you have provided it.

Sensitive personal information –
We do require sensitive personal information. Please do not provide such information to us.

Your Rights –
You have rights in relation to personal information that we hold about you. These include

  • The right to request access to your personal information
  • Request that it is erased
  • Request that its processing is restricted
  • Request that any inaccurate personal information is rectified.
  • Object to the processing of your personal information
  • Obtain a copy of the personal information in a machine-readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.

Please contact hello@lothiansupplycompany.co.uk for any requests.

You have the right to request us not to use your details for providing you with information about the goods and services provided by our group (other than information which you have specifically requested).

You can also notify us by contacting us at Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR- 01506 871720 or email us hello@lothiansupplycompany.co.uk

Our site may contain links to and from our partners’ and affiliates’ websites. If you follow a link to their sites, please note that these sites have their own privacy policy and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these sites.

The Act gives you various rights including the right to access information held about you. Your right to access can be exercised in accordance with the Act.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, please contact us at hello@lothiansupplycompany.co.uk

Changes to this policy –
We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update. Please check this policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

How we use your information –

We will only ever use your information for the purpose the it has been submitted/ At any point you can opt out of any marketing communications you receive from us.

We do not share your information with any third party. Your information will enable us to process your request, deliver your goods, set up an account or reply to your request. We may also use your information to offer support or improve our business.

There are many ways in which we may use or process your personal information. We list these below:

1.Consent:

When you provide consent, we may use your information to:

  • Contact you with marketing communications
  • Send a monthly Newsletter
  • Contact you for views
  • Sharing with a third party

You can un-subscribe from communications at any time. Please contact us it you require any help doing this hello@lothiansupplycompany.co.uk

2. Contractual performance:

We will use your information to fulfil and complete your orders, purchases and other transactions entered with us. This will include:

  • Create an account for you
  • Fulfil an order
  • Collect payment
  • Provide a receipt
  • Provide an invoice, statement or credit for you
  • Sharing with a third party

3. Legitimate Interests:

We will use your information provided where it is necessary for us to carry out activities for which it is in our legitimate interest as a business to do so.

  • Provide support
  • Promote and operate the business

How long do we keep your date?

  • Until you unsubscribe from our newsletter
  • Until you close your account
  • If you contact us for support, until your request has been completed

 How we store your information:

Your information will be processed by our staff to fulfil your order.

By submitting your information, you agree to its transfer and processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once We have received your information we will use strict procedures and security features to prevent unauthorised access.

Sharing your information with Third Parties –

We may have to share your data with third parties, including third-party service providers

Selected third parties including:

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • Couriers including: UK Mail DPD Group, Royal Mail, Keedwell: They process name, address, email address and telephone number details only to enable them to deliver customer parcels.
  • Yotpo: To process any review you give on Gadsby’s service and products.
  • Google: To improve and optimisation of our website.
  • PayPal: to process payment of any retail order you make with us.
  • Stripe: to process payment of any retail order you make with us.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

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